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PAYMENT POLICY

Payment for services is requested at the time services are rendered. For materials ordered, a 50% deposit is required at the time of order, with the balance due on delivery.

RETURN POLICY

Professional Services:

  • Fees for professional services are non-refundable.

Glasses/Ophthalmic Products:

  • Glasses are complex, custom-made medical devices comprised of a set of frames and spectacle lenses. In the event that a patient is not satisfied with the visual acuity obtained with the prescription lenses provided by Vision & Learning Center, the patient will be asked to return to the office for an adjustment of the glasses and, as necessary, schedule a short prescription check appointment with the doctor. Vision & Learning Center makes every effort to provide glasses that are accurate to the prescribing doctor’s instructions.

  • If you are not completely satisfied with your purchase, you are allowed to cancel before the job is processed or complete for a full refund. If the job has been processed, there is a 50% cancellation fee, for the lens because lab charges have been accrued on the order.  A restocking 25% fee will apply for the frames.

  • Lab breakages and delays from lab orders are not our responsibility.

  • Remakes due to lab errors and doctor’s prescription changes are free for the first time around. Please be advised that we will remake your glasses at most twice if it’s a lab error. If you are still unhappy with the result of the order or the prescription, then the third remake will be at your own expense.

  • We are not responsible for breakages on the patient’s own frame. We will adjust them and repair them at your own risk. However, in the event of a breakage, you will be given a 20% courtesy discount off the retail value if you wish to replace it at our office.

  • Lenses are not scratch proof. 

  • Adjustments, screws, and nose pads are complimentary on frames that were purchased from us.

  • NON-PRESCRIPTION SUNGLASS PURCHASES ARE NON-REFUNDABLE.

 

Contact Lens Purchases:

In the case of a prescription change for contact lenses, you may return or exchange unused contact lenses purchased within one year of the original purchase date. Merchandise must be in the original, unopened packaging. All merchandise must be in like-new condition and accompanied by the original receipt.

Disclaimer

Content on this website has been provided and/or reviewed by our Practice. We have reviewed site information and find it to be in accordance with the standards of the optometry profession in our jurisdiction. We strive to provide unbiased, accurate, timely, and up-to-date information. The information on this site is not presented as a substitute for informed professional advice and does not substitute for consultation with an optometrist or any other health and/or medical professional. If you have any questions about your individual situation, please contact your optometrist – your eye health professional.

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